Promotion Terms “Annual Package with pet food” — free pet food
§ 1. Organiser and general provisions
1. The organiser of the Promotional Offer “Annual Package with pet food” (the “Offer”) is L4D sp. z o.o., with its registered office in Kamionka, ul. Przy Stawie 1, 05-502 Kamionka, KRS 0000785063 (the “Operator”).
2. These Promotion Terms are issued pursuant to § 9 of the Terms and Conditions of the look4dog.com Website (the “Terms and Conditions”). Capitalised terms have the meaning given to them in the Terms and Conditions. Matters not governed by these Promotion Terms are governed by the Terms and Conditions; in matters governed by these Promotion Terms, these Promotion Terms prevail.
§ 2. Duration
1. The Offer starts when it is made available in the order wizard on the Website, but not earlier than 23 October 2026, and runs until 30 November 2026, 23:59 (Polish time).
2. The Operator may end the Offer before the date referred to in para. 1 only for an important reason: unavailability of a reward that cannot be replaced with a substitute reward, a technical error preventing rewards from being issued, a change in legislation or a decision of an authority. The Operator publishes information about the end of the Offer next to the offer on the Website and on the page of these Promotion Terms. The end of the Offer does not affect Participants who started the payment before it ended — their rewards are issued under these Promotion Terms.
§ 3. Who may take part
1. The Offer is open to a User with a Breeder Account whose Breeding Profile for dogs has Poland as its country (the “Participant”). The reward is dog food, which is why the Offer does not cover Breeding Profiles for cats.
2. We send the reward only to an address in Poland.
3. The Operator may later extend the Offer to Breeding Profiles for dogs with Germany as their country. It will do so by a change to these Promotion Terms that does not worsen the terms for Participants (§ 10(3)).
§ 4. Conditions, reward and limits
1. Condition: purchase and payment, during the Offer, of a Puppy Package for a period of one year for the Breeding Profile for dogs.
2. Reward: Wołowina bez zbóż i kurczaka 1 kg of the Look4dog CARE brand (dog food), 1 item, worth PLN 29.99 gross, with free delivery.
3. The Offer may be used once per Account. Once the Offer has been used on the Account, the order wizard does not show the offer. If a payment with this offer that has already been started is in progress on the Account, the wizard says so; a payment that has been started blocks the offer on that Account for the duration of the payment session (60 minutes).
4. If the offer was shown and paid for, the Participant is entitled to the reward even if the limit referred to in para. 3 was exceeded as a result of a parallel payment. The Operator does not revoke the reward on these grounds. If the product runs out, the Operator offers a substitute product of no lower value. If the Participant does not accept it, the Participant may, within 14 days of receiving the proposal, withdraw from the contract for the Package with a refund of the full price paid. The Participant sends the statement to administrator@look4dog.com or in writing to the Operator's address. The Operator refunds the full price paid without undue delay, and no later than 14 days after receiving the statement, using the same payment method, unless the Participant agrees to another method that does not involve any costs. If the Participant does not reply within that time limit, the Operator sends the substitute product.
5. The Offer does not change the prices in the Price List and is not a reduction in the price of the Package (§ 9(4) of the Terms and Conditions).
6. The Offer can be combined with reductions in the prices of the Package and of Paid Promotions in the Price List (§ 9(4) of the Terms and Conditions): the reward is also granted for a purchase at a reduced price. The Offer cannot be combined with any other Promotional Offers. If, in the same order, the Participant chooses another Promotional Offer (e.g. ticks the “Dogs and cats together” offer box), the reward under this Offer is not granted.
§ 5. Collecting the reward — form
1. No later than 3 working days (Monday to Friday, excluding public holidays in Poland) after the payment has been booked, we send to the Account e-mail address a message with a link to the reward collection form. The form is also available in the Account panel, in the “Your promotion rewards” section.
2. In the form, the Participant provides their first name and surname, a delivery address in Poland and a telephone number for the carrier.
3. The address must be provided within 60 days of the message referred to in para. 1. We send a reminder 7 days before the deadline. If the reminder is sent later, the deadline is extended until the 7th day after it is sent. If the deadline passes without the address being provided, the reward expires.
§ 6. Shipping
1. The Operator sends the reward via the carrier InPost sp. z o.o., with its registered office in Kraków.
2. The reward is shipped no earlier than on the 21st day after the contract for the Package was concluded — once the 14-day period for withdrawal from the contract (§ 8 of the Terms and Conditions) and the time needed for a statement sent within that period to be delivered have passed — and no later than 14 days after the day on which that waiting period ended or the Participant provided the address, whichever is later.
3. We send an e-mail notification of dispatch, including the tracking number.
§ 7. Withdrawal from the contract
1. A Consumer may withdraw from the contract for the Package under § 8 of the Terms and Conditions.
2. If the Consumer withdraws before shipment, the reward expires and is not sent. The Consumer bears no costs whatsoever on that account.
3. If a withdrawal statement sent within the time limit reaches the Operator after the reward has been shipped, the Participant returns the product in intact condition at the Operator's expense or — if the product has been opened or used up — reimburses its value as stated in § 4(2).
4. After withdrawing from the contract, the Participant may use the Offer again while it is running.
§ 8. Complaints
1. Complaints concerning the Offer and the reward may be submitted to administrator@look4dog.com or in writing to the Operator's address. We handle them within 14 days (§ 15 of the Terms and Conditions).
2. The provisions on liability for the conformity of goods with the contract apply to the product issued as a reward. We replace a product that does not conform with the contract with one that is free from defects or — if this is not possible — issue a substitute product of no lower value.
§ 9. Personal data
1. We process the data from the form (first name and surname, delivery address, telephone number) solely in order to send the reward and to handle complaints (Article 6(1)(b) GDPR, Privacy Policy, § 2 and § 15(3)).
2. We send the data by e-mail to the persons handling shipping at the Operator, including to a mailbox in the Gmail service (Google Ireland Limited), and to the carrier referred to in § 6(1) (Privacy Policy, § 4 and § 15).
3. We delete the data after the reward has been issued and the complaint period has expired, at the latest after 12 months (Privacy Policy, § 6).
§ 10. Final provisions
1. These Promotion Terms are available with the offer in the order wizard, in every language in which the offer is displayed.
2. These Promotion Terms were drawn up in Polish. The other versions are translations. In the event of discrepancies, the Polish version prevails, except for provisions more favourable to the Consumer in the version in the Consumer's language (§ 18(3) of the Terms and Conditions).
3. A change to these Promotion Terms does not worsen the terms for Participants who started the payment before the change.